FAQ'S
FAQ - Frequently Asked Questions
Welcome to the Whooping.in FAQ section! We’ve gathered answers to all your common questions to make your shopping experience smoother. If you don’t find what you’re looking for, feel free to reach out to our customer support team at hellowhooping@gmail.com.
1. What products do you sell?
We offer a wide variety of products, including:
- Fashion & Apparel
- Skincare & Beauty Essentials
- Home Décor & Lifestyle Items
- Gadgets & Accessories
- Health & Wellness Products
- And much more!
All our products are carefully curated for quality and value, ensuring that you find only the best when shopping with us.
2. How can I place an order?
Placing an order is simple:
- Browse through our categories or search for specific products.
- Add the items to your cart.
- Proceed to checkout and enter your details.
- Choose your preferred payment method and complete the purchase.
- Sit back and relax while we process and ship your order.
3. What payment methods do you accept?
We accept a variety of payment options for your convenience:
- Credit/Debit Cards
- Net Banking
- UPI (Unified Payments Interface)
- Cash on Delivery (COD)
- Wallets like Paytm, Google Pay, etc.
4. Do you offer free shipping?
Yes! We offer free shipping on most of our orders across India. Certain products or special promotions might incur shipping charges, but you’ll be notified of any applicable charges at checkout.
5. How long will it take to receive my order?
- Dispatch Time: We offer same-day or next-day dispatch on all orders.
- Delivery Time: Delivery typically takes 2-7 business days depending on your location. For remote areas, delivery times may vary slightly.
6. Do you deliver outside of India?
Currently, we only deliver within India. We are working on expanding our reach, so stay tuned for future updates!
7. How can I track my order?
Once your order is dispatched, we will send you a tracking number via:
- SMS
You can use this tracking number to follow your package in real-time until it reaches you.
8. Can I modify or cancel my order after placing it?
Once your order is placed, it’s processed quickly to ensure fast delivery. We cannot guarantee that changes or cancellations can be made once an order is confirmed. However, you can contact our support team as soon as possible, and we’ll do our best to accommodate your request.
9. What if I receive a damaged or wrong product?
We offer a 5-day easy return policy for damaged, wrong, or misplaced products:
- Simply contact us within 5 days of receiving the product.
- Share your order details and images of the issue.
- We’ll guide you through the return process, and if eligible, we’ll arrange for a pickup.
Once we receive the returned product, we’ll process your refund.
10. How do I return a product?
To return a product:
- Email us at hellowhooping@gmail.com within 5 days of receiving the product.
- Provide your order details and photos of the damaged/incorrect product.
- Our team will assist you with the return process and initiate a pickup if required.
11. How do I get in touch with customer support?
You can contact our customer support team by:
- Email: hellowhooping@gmail.com
- Phone (if applicable): Our team will respond promptly to your queries.
We’re here to help you Monday to Saturday, 9 AM to 6 PM.
12. Do you offer gift cards or vouchers?
Currently, we do not offer gift cards or vouchers. However, we often run special offers and discounts, so be sure to subscribe to our newsletter or follow us on social media for updates.
13. Is my personal information safe?
Yes, we take your privacy and security very seriously. We use secure payment gateways and ensure that your personal information is protected with advanced encryption methods.
14. Do you offer international shipping?
At the moment, we only offer delivery within India. We’re working hard to expand our shipping options, so keep an eye out for updates!
15. Can I buy products in bulk or wholesale?
Yes! We offer wholesale rates for certain products. For bulk or wholesale orders, please contact us at hellowhooping@gmail.com, and we’ll provide you with all the details.
16. What if I can’t find the product I’m looking for?
If you’re looking for something specific that’s not listed on our website, let us know! We’re always adding new products to our collection, and we’d be happy to assist in finding what you need.
Still Have Questions?
If you didn’t find the answer you were looking for, don’t hesitate to contact us at hellowhooping@gmail.com. Our friendly support team is always ready to assist you!